Managed ICT Support

Under the managed IT support model, many companies choose to continue owning their hardware and software but secure a managed IT services agreement with a third-party vendor to handle management and operations of the infrastructure over an Internet connection.

Moving IT tasks to a managed IT services partner ensures companies avail themselves of the industry best practices, standardization, and application support.

Here are some of the types of services typically outsourced:

• Monitor infrastructure and take a proactive approach to prevent problems
• Manage software patch and upgrades
• Installation of software upgrades
• Installation of new or replacement hardware
• Data backup
• Disaster Recovery
• Periodic testing to ensure proper operation and maximum performance
• Maintain system documentation

Companies now realize that outsourcing some or all IT functions to a managed IT services company does not lead to a loss of control over vital business functions.